This paper talks about the challenge of presenting and getting user feedback on large amounts of disparate information to create an intranet based one-stop-shop to get help for Intel employees worldwide. A combination of three usability techniques including card sorting, focus groups, and wireframe design activities, were conducted to allow users to experience and manipulate the information based on their expectation. The combination of studies is an easy, effective, and practical way to create a user centered design that can be applied to any new or existing product where global user input is required on the interface design, information process flow, and desired user interaction.