Are you yearning to make the leap from Practitioner to Manger but aren’t quite sure how to achieve that promotion? Have you recently started a management position where you’re suddenly faced with personnel challenges you never thought would be part of your job? As a seasoned manager with a decade of experience managing teams as both an “innie” in large companies and an “outie” as a consultant, I will offer techniques for moving into management and maturing as a manager that I’ve honed in the trenches.

This talk will cover which skills (both expected and unexpected) will be most valuable, gory details about the mistakes I’ve made and how to avoid them (names will be changed to protect the innocent), and suggestions for keeping your sanity as you leave behind the comfortable identity of practitioner and forge a new identity as a manager of user experience professionals.