About: I'm a serious interaction designer focusing on complex applications in healthcare and industry. This is my second IA Summit, first time as a presenter.

I'll be presenting a case study on a Service Design project inside a major university hospital on Sunday at 3:30 PM in Brickell so don't miss it!

If you're not too familiar with Service Design and want to have a leg up for the presentation, check out Bill Hollins' article on DesignCouncil.org.uk.