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Dan Willis

Arlington, Va.
38.890511, -77.086296
www.uxcrank.com
Title Manager, Creative Design
Organization Sapient Corp.
Your Current Industry User Experience Consulting
Favorite Movie Quote I'm Winston Wolfe. I solve problems.
Favorite Place You've Lived Ft. Lauderdale, Fl.
Favorite UX Tool or Technique Concept models

Talks Dan Is Giving

Discussions

discussions

Thanks!

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I want to thank the boutique audience who attended my thing on Saturday and I want you to know that I love each and every one of you. I wish I woul...

Things Overheard at the IA Summit

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At the last couple of IA Summits I've attended, I've used the Five Minute Madness session to deliver anonymous quotes overheard at the conference. ...

Blog Posts

blog posts

Cranky Tip #45: Quality Writing

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Cranky Tip #45 The Trick to Quality Writing – It seems to me that the trick in writing trade books, articles and blog entries is to know enough tha...

Cranky Tip #44: How People Choose

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Cranky Tip #44 How People Choose – I’m catching up on some summer reading … from four years ago. In The Paradox of Choice: Why More is Less, Barry ...

Cranky Tip #43: Use I Wants

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Cranky Tip #43 Use I Wants – Good tools don’t have to be complicated. Here’s one to try next time you’ve got a group of people in need of a c...

Cranky Tip #42: Be More Rademacher

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Cranky Tip #42 Be More Rademacher – I bombed the first time I interviewed at washingtonpost.com, although luckily I didn’t know it until about a ye...

Cranky Tip #42: Be More Rademacher

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Cranky Tip #42 Be More Rademacher – I bombed the first time I interviewed at washingtonpost.com, although luckily I didn’t know it until about a ye...

Cranky Tip #41: Ignore Boxes

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Cranky Tip #41 Ignore Boxes – While the phrase “think outside of the box” is trite, it is true that humans tend to group similar things together. ...

Cranky Tip #41: Ignore Boxes

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Cranky Tip #41 Ignore Boxes – While the phrase “think outside of the box” is trite, it is true that humans tend to group similar things together. ...

Cranky Tip #40: Orbit Your Hairball

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Cranky Tip #40 Orbit Your Hairball – Gordon MacKenzie described Hallmark (where he worked for 30 years) as a giant hairball: “Every new policy is a...

Cranky Tip #40: Orbit Your Hairball

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Cranky Tip #40 Orbit Your Hairball – Gordon MacKenzie described Hallmark (where he worked for 30 years) as a giant hairball: “Every new policy is a...

Cranky Tip #39: Be Under Qualified

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Cranky Tip #39 Be Under Qualified – Somebody I used to work with sent me this question in an e-mail: “Say, hypothetically speaking, someone - a pr...

Cranky Tip #39: Be Under Qualified

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Cranky Tip #39 Be Under Qualified – Somebody I used to work with sent me this question in an e-mail: “Say, hypothetically speaking, someone - a pr...

Cranky Tip #38: What They Hear

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Cranky Tip #38 What They Hear – I’ve only been a consultant for about seven months now and I’m already self-conscious about using Venn diagrams. So...

Cranky Tip #38: What They Hear

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Cranky Tip #38 What They Hear – I’ve only been a consultant for about seven months now and I’m already self-conscious about using Venn diagrams. So...

Cranky Tip #37: Life is Punctuation

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Cranky Tip #37 Life is Punctuation – I don’t know about you, but big chunks of my career seem to be defined by punctuation. Like when I work...

Cranky Tip #37: Life is Punctuation

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Cranky Tip #37 Life is Punctuation – I don’t know about you, but big chunks of my career seem to be defined by punctuation. Like when I work...

Cranky Tip #36: Kill Lorem Ipsum

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Cranky Tip #36 Kill Lorem Ipsum – Last century when I worked in the print newsroom of the South Florida Sun-Sentinel, there was an assistant creat...

Cranky Tip #36: Kill Lorem Ipsum

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Cranky Tip #36 Kill Lorem Ipsum – Last century when I worked in the print newsroom of the South Florida Sun-Sentinel, there was an assistant creat...

Cranky Tip #35: Easy Ignoring

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Cranky Tip #35 Easily Ignoring is as Important as Easily Finding – To be effective, our designs need to make our content easy to ignore. As strange...

Cranky Tip #35: Easy Ignoring

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Cranky Tip #35 Easily Ignoring is as Important as Easily Finding – To be effective, our designs need to make our content easy to ignore. As strange...

Things I Don’t Care About

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Cranky Lists Things I Don’t Care About – I DON’T CARE where information architecture ends and interaction design begins. I’ve got a b...

Cranky Tip #34: YehBut Label

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Cranky Tip #34 Watch Out for the YehBut Label – Have you ever been a YehButter? You know, somebody who other people say things about like “Aw yeh, ...

Cranky Tip #33: Customer Sacrifice

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Cranky Tip #33 Concentrate on Customer Sacrifice More than Customer Satisfaction – Customer sacrifice is the gap between what a user settles for an...

Cranky IA Summit Quotes

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IA Summit 2008 Cranky Quotes – At the last couple of IA Summits I’ve attended, I’ve used the Five Minute Madness session to deliver ano...

Other Cranks: Leah Buley

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Other Cranks Not Actually That Cranky Anymore – A slurpy couple on a plane ride to Miami got Leah Buley a little cranky (see her April 11 blog post...

Cranky Tip #32: Document Like a Roller Coaster

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Cranky Tip #32 Roller Coaster Documentation – Nobody loves documentation like an IA, and I don’t mean that in a good way: I mean nobody else gives...

Cranky Tip #31: Demystify Everything

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Cranky Tip #31 Demystify Everything – As soon as we wedge the phrase “user experience” into a conversation, we make it sound like what we do is som...

Cranky Tip #31: Demystify Everything

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Cranky Tip #31 Demystify Everything – As soon as we wedge the phrase “user experience” into a conversation, we make it sound like what we do is som...

Yet Another Stupid Thing

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Things That Are Stupid Inscrutable icons and lights on a water cooler – All I know is that if I stick my cup under the nozzle on the right and pus...

Yet Another Stupid Thing

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Things That Are Stupid Inscrutable Icons and Lights on a Water Cooler – All I know is that if I stick my cup under the nozzle on the right and pus...

Cranky Tip #30: Opportunities in Chaos

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Cranky Tip #30 There are Opportunities in Chaos – I feel sorry for control freaks. I’ve been mistaken for one in the past, and while I admit that ...

Cranky Tip #29: Ambivalent Crossing Guard

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Cranky Tip #29 There’s Nothing Worse Than an Ambivalent Crossing Guard – One of the many things about fatherhood that I haven’t adjusted to yet is...

Another Stupid Thing

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Things That Are Stupid Parking reminder cards at Dulles Airport – Okay, to be fair, this isn’t a stupid thing at all. It’s really qui...

Cranky Tip #28: Protect Poets

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Cranky Tip #28 Protect Your Poets – Most poetry goes right over my head. It’s not until somebody explains it to me do I really enjoy it. I’m not pr...

Cranky Tip #27: Friendly Environments

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Cranky Tip #27 Beware of Friendly Environments – Nobody eats the last doughnut at PBS Interactive. Somebody will take just half of it. Then somebod...

Cranky Tip #26: Name the Demon

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Cranky Tip #26 Name the Demon – In the fairy tale Rumpelstiltskin, a princess avoids losing her baby by saying the secret name of an evil creature...

Cranky Tip #25: Roads to Mediocrity

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Cranky Tip #25 There Are Many Roads to Mediocrity – I’ve been lucky enough to work with really smart, talented people over the years, so you’d thi...

Cranky Tip #24: Diagrams Live Forever

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Cranky Tip #24 Documents Come and Go, but Diagrams Live Forever – These examples explain it better than any blah blah blah from me: Peter Morvill...


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Comments

Valeska O'Leary:

Really good presentation, Dan, and thanks for your time after the session. I'll keep in touch.

lorelei brown:

Ha! I used to be known as the Mr. Wolfe of my last job...so many brains...so little time.

Hallie Wilfert:

I know that's not what you *really* look like